Storm Cleanup inWinston-Salem, NC

Yes. The 24/7 line goes to a person, not a callback queue. If a tree is on your house or there's a live wire down, we dispatch from the conversation. The shop is twenty miles southeast in High Point on I-40, the trucks are loaded, and the on-call phone gets answered every night of the year — that's the whole point of running a local crew instead of a referral service.

Get everyone out of the affected room. If you smell gas, leave the house and call 911 from outside. If a power line is involved, stay 35 feet away — do not approach the tree or the line. Then call us at (336) 259-8460. We'll talk you through the next 30 minutes while a truck is rolling, including whether you need to call 911 first.

We tarp the roof during extraction. Tarp kits are on every storm dispatch — once the tree is off, we cover the opening so the second-day water damage doesn't dwarf the first-day damage. If we can't get there for an hour or two, an emergency tarp from any hardware store buys time; we'll re-tarp properly when we arrive.

Duke Energy, always. If a tree is touching a primary distribution line or a service drop is involved, we call Duke before any crew approaches. Their crew cuts power, we do the tree work. No exceptions, ever. That's the difference between a tree crew and a body bag, and it's not a corner we cut for anyone.

Usually yes for structure damage, and often yes for tree removal when a covered structure is hit. We document everything (photos before and after, written scope, debris weight) and send it directly to your adjuster the same day. Your insurer can pay us directly when you set that up — we've worked the claim side of this hundreds of times and can walk you through it.

Active hazards in Winston-Salem: within an hour of dispatch from the High Point shop, twenty miles southeast on I-40. Same-day cleanup: daylight hours, typically the same day you call. Scheduled post-storm: within the week. The 24/7 line tells you which bucket your situation falls into and gives you a real ETA — not a vague "we'll see when we can fit you in."

Sectional rigging from the canopy. A climber goes up the standing trunk above the strike, sets a high-anchor block, and we lower each section off the roofline by rope — weight controlled, no piece dropped on the structure. Cutting a tree off a roof from the top down with no rigging is what adds the second-day damage; we don't work that way. The trunk comes off the structure first, then we section it on the ground.

Same trip if you want it. The grinder is already on the trailer. Multi-service discount when you book stump work with the storm cleanup. Most folks wait until the insurance check clears before grinding, which is fine too — we can come back, or grind the day of, whichever fits your timing.

Yours, in nearly every case, even though it isn't your tree. Insurance handles the structure damage; tree removal goes through your policy. Your neighbor's policy generally only kicks in if you can prove negligence (a known-dead tree they refused to address). We've worked the adjuster side of this conversation hundreds of times — we'll help you frame it.

Yes, the whole Triad. After a regional event we dispatch by severity, not by zip code — High Point east, Clemmons and Lewisville west, Kernersville on the I-40 commuter belt. Call the 24/7 line and we'll tell you straight when we can be on-site.