Privacy Policy

1. Information we collect

We only collect what we need to quote your job and get back to you. That falls into two buckets.

Information you give us

When you fill out a quote form, a referral form, or our contact form, or when you call or text us, you may provide:

• Your name
• Your phone number and email address
• Your property address or service area
• Details about the work you need and any notes you add

Information collected automatically

Like most websites, our site records basic technical data when you visit: your approximate location (city or region), the pages you view, the link or ad that sent you, your browser and device type, and similar analytics. This is tied to a random visitor ID, not to your name.

2. How we use your information

We use the information above to:

• Prepare and send your written quote
• Call, text, or email you back about your job or question
• Schedule and complete the work, and handle billing
• Apply any discount or referral credit you qualify for
• Understand which pages and ads bring in customers, so we can improve the site
• Keep records we are required to keep, and prevent fraud or abuse

We do not sell your personal information, and we do not send marketing texts or emails unless you ask us to.

3. When we share information

We share information only with the services that help us run the business, and only as much as they need:

• Form processing. Our website forms are handled by Web3Forms, which delivers your message to our inbox.
• Analytics. We use Google Analytics and Google Ads tools to measure site traffic and ad performance.
• Email and phone. The providers we use to receive your calls, texts, and emails.
• Legal reasons. If the law requires it, or to protect our rights, property, or safety.

We do not share your information with data brokers, and we never sell it.

4. Cookies and analytics

Our site uses cookies and similar tools to remember your visit and to measure traffic and ad results. You can turn off or delete cookies in your browser settings. The site still works without them, though some features may be less smooth. For more on how Google uses data from sites that use its tools, see Google’s own privacy and terms pages.

5. How long we keep it

We keep quote and customer records for as long as we need them to serve you and to meet tax, accounting, and legal requirements. When we no longer need the information, we delete it or strip out anything that identifies you. Analytics data is kept on a rolling basis according to our provider’s standard retention settings.

6. Your choices and rights

You are in control of the information you share with us. You can:

• Ask us what information we have about you
• Ask us to correct or delete it
• Ask us to stop contacting you
• Opt out of analytics by using your browser’s cookie controls or Google’s opt-out tools

To make any of these requests, call us at (336) 259-8460 or email info@316treeservices.com. We will respond within a reasonable time.

7. How we protect your information

Our website is served over a secure (HTTPS) connection, and we limit access to your information to the people who need it to do their job. No method of transmitting or storing data is perfectly secure, so we cannot promise absolute security, but we take reasonable steps to protect what you share.

8. Children’s privacy

Our site and services are meant for adults arranging tree work on their property. We do not knowingly collect information from children under 13. If you believe a child has given us information, contact us and we will remove it.

9. Changes to this policy

If we change how we handle your information, we will update this page and change the “Last updated” date at the top. Significant changes will be posted here before they take effect.